Refund & Returns Policy

1. Introduction & Immediate Effect

This Refund & Returns Policy takes effect immediately for all orders placed with POSTALL LTD. By purchasing goods from our website, you agree to accept all terms below in compliance with UK consumer protection laws and regulations.

2. General Return Time Limit

All eligible items must be returned within 14 calendar days from the date of delivery. Products must be unused, unwashed, unmarked, and kept in original sealed packaging with all labels and accessories intact.

3. Items Eligible for Full Refund & Return

The following conditions qualify for return and full refund:

• Product arrives damaged, broken, or with factory defects
• Incorrect item, wrong size or wrong style delivered by our mistake
• Item significantly different from the website description
• Unopened standard storage bins, foldable boxes and organisers in original condition

4. Items Only Eligible for Exchange (No Direct Refund)

The following items can only be exchanged for same-value goods, cash refund is not allowed:

• Customer ordered wrong size but product is undamaged and unopened
• Customer prefers another colour or similar style of the same series
• Seasonal limited storage products, only exchange for in-stock alternative models

5. Items & Situations Not Eligible for Refund or Exchange

The following cases are final sale, no refund, no exchange:

• Products that have been used, assembled, washed, stained or damaged by the customer
• Original packaging torn, labels removed or accessories missing
• Custom-sized, personalised or specially cut storage items
• Clearance, discounted final sale products marked non-returnable on product page
• Return request submitted after the 14-day cooling-off period
• Damage caused by improper use, storage or artificial destruction

6. Refund & Processing Time Rules

All processing and record retention follow fixed specific time limits:

7. Return Shipping Cost Rules

• Defective, wrong item or our delivery error: we cover return postage
• Customer personal reason for return or exchange: customer bears all return shipping fees

8. Policy Updates

POSTALL LTD reserves the right to update this Refund & Returns Policy at any time. The revised policy shall take effect immediately upon publication on the website. Continued use of the website constitutes acceptance of the updated terms.