Refund & Returns Policy

1. Introduction & Immediate Effect

This Refund & Returns Policy takes effect immediately for all orders placed with POSTALL LTD. By purchasing goods from our website, you agree to accept all terms below in full compliance with the UK Consumer Rights Act 2015 and relevant consumer protection regulations.

2. Cooling-Off & General Return Time Limit

Customers have a statutory 14-day cooling-off period from the date of delivery to cancel their order for any reason. Following cancellation, you have a further 14 days to return the item to us. All eligible items must be unused, unwashed, unmarked, and kept in original sealed packaging with all labels and accessories intact.

For faulty or misdescribed goods, customers hold a statutory 30-day right to a full refund under UK consumer law.

3. Items Eligible for Full Refund & Return

The following conditions qualify for return and full refund:

• Product arrives damaged, broken, or with factory defects
• Incorrect item, wrong size or wrong style delivered by our mistake
• Item significantly different from the website description
• Unopened standard storage bins, foldable boxes and organisers in original condition

4. Items Only Eligible for Exchange (No Direct Refund)

The following items can only be exchanged for same-value goods; cash refund is not allowed, without affecting your statutory consumer rights:

• Customer ordered wrong size but product is undamaged and unopened
• Customer prefers another colour or similar style of the same series
• Seasonal limited storage products, only exchange for in-stock alternative models

5. Items & Situations Not Eligible for Refund or Exchange

The following cases are not eligible for refund or exchange, without overriding your statutory legal rights:

• Products that have been used, assembled, washed, stained or damaged by the customer
• Original packaging torn, labels removed or accessories missing
• Custom-sized, personalised or specially cut storage items
• Clearance, discounted final sale products clearly marked non-returnable on the product page
• Return request submitted after both the cooling-off and extended statutory period
• Damage caused by improper use, storage or artificial destruction

6. Refund & Processing Time Rules

All processing and record retention follow fixed specific time limits:

7. Return Shipping Cost Rules

• Defective, wrong item or our delivery error: we cover return postage
• Customer personal reason for return or exchange: customer bears all return shipping fees

8. Policy Updates

POSTALL LTD reserves the right to update this Refund & Returns Policy at any time. The revised policy shall take effect immediately upon publication on the website. Continued use of the website constitutes acceptance of the updated terms. This policy does not override your statutory consumer rights under UK law.